Mike Egli serves as the CX Transformation Practice Leader at RingCentral, a global communications leader recognized in the Gartner Magic Quadrant for its innovation in customer and employee experience. In this role, Mike leads initiatives that redefine how organizations approach customer engagement, AI adoption, and operational excellence. He partners closely with enterprise clients and internal teams to transform both strategy and execution, shaping how RingCentral and its customers deliver value through intelligent communication ecosystems.

With over 30 years of experience spanning contact center management, experience design, and consulting, Mike has built a reputation for helping organizations translate complexity into clarity. His work has guided major brands such as American Express, Taylormade, Amazon, Nintendo, and Blue Cross Blue Shield, enabling them to modernize customer journeys, optimize agent performance, and realize tangible business outcomes.

Mike’s background blends deep operational expertise with a consultant’s mindset, positioning him as both a strategist and practitioner. He holds a master’s degree from the University of Oregon and is widely recognized for his thought leadership in CX, AI transformation, and enterprise communication strategy.

Based in Texas, Mike is a first-generation Swiss American, foster parent, and advocate for community engagement. When he isn’t leading transformation initiatives or speaking at industry events, he can often be found overlanding in his Jeep, exploring culinary destinations, or enjoying travel with his family. His grounded, approachable style (and unwavering focus on delivering real results) make him one of the most respected voices in the evolving world of customer experience.