Tuesday, June 23, 2026 | 12:00pm – 1:00pm
Customer expectations for speed, intelligence, and personalized support are raising the bar across every industry. Today, bad customer experiences put a staggering $3.7 trillion in sales at risk annually, with 91% of unhappy customers leaving a brand without ever voicing a complaint. Unfortunately, many organizations are held back by a disconnected ecosystem of fragmented tools, siloed data, and basic bots that provide generic, one-size-fits-all responses.
In this session, we will explore how Google Cloud CCaaS by UJET and Google's Gemini Enterprise for CX portfolio helps businesses turn every interaction into an opportunity. We will demonstrate how to transform traditional contact centers into modern Experience Centers by leveraging Google's state-of-the-art conversational, agentic, and generative AI.
Key Takeaways:
• Transform the Customer Journey:
Discover how to implement AI-powered CCaaS, Conversational Agents, Agent Assist, and AI insights to streamline support across voice, email, SMS, and chat.
• Harness Enterprise Cloud Architecture:
Learn how Google's CRM-first approach minimizes sensitive data storage while delivering actionable insights, all built on a secure cloud foundation.
• Realize Immediate ROI:
Hear real-world case studies from leading brands, showcasing how they have deflected and contained 55% of customers using AI agents, reduced Average Handle Times by up to 23%, and cut Tier 2 escalations by 40%.
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